Terms of Service

Welcome to PostNow. These Terms of Service ("Terms") govern your access to and use of the PostNow website, application, and services (collectively, the "Service"), operated by PostNow Labs, Inc. ("PostNow," "we," "us," or "our").

By creating an account, subscribing to a plan, or otherwise accessing or using the Service, you agree to be bound by these Terms and our Acceptable Use Policy. If you do not agree, do not use the Service. If you are entering into these Terms on behalf of an organization, you represent that you have the authority to bind that organization.

The following terms have the meanings set forth below when used in these Terms:

• "Service" means the PostNow website, application, APIs, MCP server, and all related features and functionality.
• "Content" means any text, images, videos, documents, or other materials you submit, upload, or otherwise make available through the Service.
• "AI Output" means content generated or suggested by PostNow's artificial intelligence features, including drafts, rewrites, summaries, and hook suggestions.
• "Organization" or "Workspace" means the account entity created when you or your organization signs up for the Service, under which users and content are managed.
• "LinkedIn Account" means your personal LinkedIn profile or Company Page that you authorize via OAuth for use with the Service.
• "Subscription" means a paid plan that provides access to premium features on a recurring basis (monthly or annual).
• "Free Trial" means a limited-time evaluation period during which certain paid features are available at no charge.

You must be at least 16 years old to use the Service. If you are under 18, you represent that a parent or legal guardian has reviewed and agreed to these Terms on your behalf.

You may not use the Service if you are located in a jurisdiction where the Service is prohibited by law, or if you have been previously suspended or terminated from the Service.

To use the Service, you must create an account. Accounts are authenticated through LinkedIn's official OAuth 2.0 flow. We never receive or store your LinkedIn password.

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You agree to notify us immediately at security@postnow.io of any unauthorized use of your account or any other breach of security.

You may connect one or more LinkedIn Accounts to your PostNow account. The OAuth scopes we request are limited to those required to provide the Service — reading profile information, creating posts, and viewing engagement data. You may review and revoke these permissions at any time through your LinkedIn account settings.

You are responsible for ensuring that your LinkedIn Account remains in good standing with LinkedIn. If your LinkedIn Account is suspended, restricted, or terminated by LinkedIn, your ability to use certain features of the Service may be affected.

The Service is offered on a free and paid basis. Paid plans are billed in advance on a monthly or annual basis, as selected at checkout. All fees are non-refundable except as expressly stated in the Cancellation & Refunds section below.

Subscriptions automatically renew at the end of each billing period unless you cancel before the renewal date. You will be notified of upcoming renewals via email. Prices are subject to change; we will give you at least 30 days' notice before applying a price change to your subscription.

All fees are exclusive of taxes, duties, or similar governmental assessments. You are responsible for paying all taxes associated with your use of the Service, except for taxes based on our net income. If we are required to collect taxes, the applicable amount will be added to your invoice.

Payment is processed through our third-party payment processor (Stripe). We do not store full credit card numbers on our servers. By providing payment information, you authorize us to charge the applicable fees through our processor.

We may offer Free Trials of paid plans. The duration and features of each Free Trial will be communicated at signup. If you do not cancel before the trial ends, you will be charged the applicable subscription fee at the end of the trial period.

Downgrades from a paid plan to a lower-tier plan (or to the Free plan) take effect at the start of the next billing period. You will retain access to the features of your current plan through the end of the current billing period.

If you downgrade, your content is not deleted, but you may lose access to features that require the higher-tier plan (e.g., AI writing, advanced analytics, team workspaces). You can upgrade again at any time.

You may cancel your subscription at any time from your account settings. Upon cancellation, your subscription will remain active until the end of the current billing period — no prorated refunds for partial periods.

If you cancel within 14 days of the start of a paid subscription (the "Cooling-Off Period"), you may request a full refund by emailing legal@postnow.io. After the Cooling-Off Period, fees are non-refundable except where required by applicable law.

We reserve the right to issue refunds on a case-by-case basis at our sole discretion. Fraud or abuse of the refund policy may result in account termination.

You agree to use the Service in compliance with our Acceptable Use Policy, which is incorporated by reference into these Terms. The Acceptable Use Policy prohibits harmful, illegal, or abusive conduct and outlines the consequences for violations.

See our full Acceptable Use Policy at /acceptable-use for detailed rules including AI-generation guidelines, content standards, and enforcement procedures.

You retain all ownership rights to the Content you create, upload, or submit through the Service. PostNow does not claim ownership of your Content.

By submitting Content to the Service, you grant PostNow a worldwide, non-exclusive, royalty-free license to use, reproduce, modify, adapt, publish, and display your Content solely for the purpose of providing, maintaining, and improving the Service. This license includes the right to process your Content through our AI models to generate drafts and suggestions. This license ends when you delete your Content from the Service or terminate your account, subject to technical limitations and legal retention requirements.

You represent and warrant that: (a) you own or have the necessary rights to your Content; (b) your Content does not infringe the intellectual property rights of any third party; and (c) your Content complies with these Terms and our Acceptable Use Policy.

PostNow's AI features produce suggestions and drafts based on your Content DNA profile, knowledge base, and inputs. AI Output is generated by large language models and may contain inaccuracies, hallucinations, or unintended content.

You are solely responsible for reviewing, editing, and verifying all AI Output before publishing it. PostNow does not guarantee the accuracy, completeness, or suitability of AI Output for any particular purpose. AI Output should not be relied upon as fact, legal advice, medical advice, or financial advice.

You may not use AI Output in a way that violates these Terms, the Acceptable Use Policy, or applicable law. We are not liable for damages arising from your use of AI Output, including but not limited to defamation, copyright infringement, or regulatory non-compliance.

The Service, including its software, design, trademarks, trade dress, and content (excluding your Content), is owned by PostNow Labs, Inc. and protected by intellectual property laws. You may not copy, modify, reverse engineer, or create derivative works of the Service without our prior written permission.

If you provide us with feedback, suggestions, or feature requests ("Feedback"), you grant us an unrestricted, perpetual, irrevocable license to use, modify, and incorporate that Feedback into the Service without compensation or attribution.

The Service integrates with LinkedIn through LinkedIn's official, authorized APIs. Your use of LinkedIn remains subject to LinkedIn's own terms of service and policies. We are not responsible for the availability, behavior, or content of LinkedIn or any other third-party service.

You grant PostNow permission to access your LinkedIn Account through the official API for the purpose of providing the Service. You may revoke this permission at any time through your LinkedIn account settings. Revocation may prevent the Service from publishing or reading data on your behalf.

We do not scrape, automate, or interact with LinkedIn through any means other than official, documented APIs. Our use of LinkedIn APIs complies with LinkedIn's API terms of use.

Your privacy is important to us. Our Privacy Policy explains how we collect, use, and share your personal information. Our Data Processing Agreement (DPA) governs the processing of personal data for our enterprise customers. Both documents are incorporated by reference into these Terms.

We implement reasonable technical and organizational measures to protect your data, including encryption in transit (TLS 1.2+) and at rest (AES-256), least-privilege access controls, and regular security reviews. Despite these measures, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

Review our Privacy Policy at /privacy and our Data Processing Agreement at /dpa for detailed information about data handling, sub-processors, and international transfers.

You may terminate your account at any time from your account settings. Upon termination, your right to access the Service ceases immediately, though you may export your Content before closure.

We may suspend or terminate your access to the Service if: (a) you materially breach these Terms or our Acceptable Use Policy; (b) your conduct creates risk or legal exposure for us or others; (c) we are required to do so by law; or (d) your account is inactive for an extended period (12 consecutive months of inactivity on a Free plan).

We will notify you of any suspension or termination via email when possible. If your account is terminated for a reason other than a material breach, we will provide a reasonable period to export your Content.

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR THAT CONTENT GENERATED BY AI WILL BE ACCURATE OR SUITABLE FOR ANY PARTICULAR PURPOSE.

WE MAKE NO REPRESENTATIONS ABOUT THE ACCURACY, RELIABILITY, OR COMPLETENESS OF THE SERVICE OR AI OUTPUT. YOUR USE OF THE SERVICE IS AT YOUR SOLE RISK.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, POSTNOW LABS, INC., ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE, REGARDLESS OF THE THEORY OF LIABILITY AND EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICE SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED DOLLARS ($100). MULTIPLE CLAIMS WILL NOT INCREASE THIS CAP.

Some jurisdictions do not allow the exclusion or limitation of certain damages, so some of the above limitations may not apply to you.

You agree to indemnify, defend, and hold harmless PostNow Labs, Inc., its affiliates, officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses, including reasonable legal fees, arising out of or related to: (a) your use of the Service; (b) your Content or AI Output; (c) your violation of these Terms or our Acceptable Use Policy; or (d) your violation of any rights of a third party, including LinkedIn's terms of service.

We reserve the right to assume the exclusive defense and control of any matter subject to indemnification by you, in which case you agree to cooperate with our defense.

Before initiating any legal proceeding, you agree to first contact us at legal@postnow.io and attempt to resolve the dispute informally for 30 days. If the dispute cannot be resolved informally, you agree to resolve any claim through binding individual arbitration, except that either party may elect to bring claims in small claims court if the claims qualify.

The arbitration will be administered by the American Arbitration Association in accordance with its Consumer Arbitration Rules. The arbitration will be conducted in English in Wilmington, Delaware, unless otherwise agreed. Each party will bear its own costs and fees, except that the arbitrator may award fees and costs to the prevailing party.

YOU AGREE THAT ANY DISPUTE RESOLUTION PROCEEDINGS WILL BE CONDUCTED ON AN INDIVIDUAL BASIS AND NOT AS A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. If this class action waiver is found to be unenforceable, then this entire Dispute Resolution section will be null and void.

These Terms are governed by the laws of the State of Delaware, without regard to its conflict-of-law principles. Any disputes arising under these Terms that are not subject to arbitration will be resolved in the state or federal courts located in Wilmington, Delaware.

The United Nations Convention on Contracts for the International Sale of Goods does not apply to these Terms.

We may update these Terms from time to time. When we make material changes, we will notify you via email or through an in-product notice at least 30 days before they take effect. Your continued use of the Service after the changes take effect constitutes your acceptance of the updated Terms.

If you do not agree to the updated Terms, you may cancel your subscription and terminate your account before the changes take effect.

If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions will remain in full force and effect. The invalid or unenforceable provision will be modified to the minimum extent necessary to make it valid and enforceable.

Our failure to enforce any right or provision of these Terms will not be deemed a waiver of such right or provision. No waiver of any term will be deemed a further or continuing waiver of such term or any other term.

You may not assign or transfer these Terms, by operation of law or otherwise, without our prior written consent. We may assign or transfer these Terms without restriction. These Terms will bind and inure to the benefit of the parties and their permitted successors and assigns.

These Terms, together with our Privacy Policy, Acceptable Use Policy, and Data Processing Agreement (if applicable), constitute the entire agreement between you and PostNow regarding the Service and supersede all prior agreements and understandings.

If you have questions about these Terms, please contact us at legal@postnow.io or write to PostNow Labs, Inc., Attn: Legal, 100 Market Street, Suite 500, Wilmington, DE 19801.